When packaging your parts for shipping, write the RGA number on the outside packaging in large, easily visible letters, and include a copy of the original invoice in the package. Provide a specific reason for your return and request a Return Goods Authorization (RGA) number. All returned parts must be sent freight prepaid and are subject to a re-boxing fee.Ĭertain parts are not returnable, including but not limited to wheels and tires that have been mounted and/or installed, electrical items and closeouts.Ĭustomer returns for parts received as part of a "free shipping" offer will be credited for the amount of the returned parts less actual outbound shipping charges paid by us and any restocking fee that may apply.įor all returns, please call 48. All parts must be returned in the original package, cannot be damaged or installed and must be in original condition. Refunds will be given on parts only and excludes labor or installation charges, shipping or any other charges. Within 30 days of invoice date: full refund, less any restocking feesĪfter 30 days of invoice date: store credit only, less any restocking feesĪfter 90 days of invoice date: no refunds or returns after 90 days Reimbursement eligibility for returns is as follows: Please try to include all original packaging, manuals and ancillary materials in order to avoid being penalized. Note that all returns are subject to a 20% restocking fee. Underdog Motorsports gladly accepts returns on all new merchandise. Should your product fail after 30 days, please contact us and we will assist you in submitting a claim to the manufacturer. If you have received a defective product, please review the manufacturer information included with your new product. Underdog Motorsports guarantees the workmanship of the products sold for a period of 30 days from date of receipt. Whether immediately stated or not, these specials are only available within the contiguous 48 states and always exclude Hawaii, Alaska and any of the US territories outside the continental United States. On occasion, Underdog Motorsports may offer shipping promotions, such as free or discounted shipping. IMPORTANT NOTE: If you are not at home at the agreed time of delivery, you may be charged a redelivery fee equal to your shipping charge. In these instances our delivery agent will contact you to schedule delivery. In the event of any additional shipping charges or alterations to your shipping total, we will attempt to contact you and your order will be held pending your approval of any changes.įor most orders, we ship using UPS, FEDEX and USPS Ground Service for domestic shipments within the 48 contiguous states.Ĭommon Carrier transportation may be required for domestic shipments which are oversized, overweight, or need some type of special handling. This most commonly occurs with orders shipped outside the 48 contiguous states, or to APO/FPO addresses. Some shipping quotes given online are not necessarily accurate and may need to be recalculated manually. *Orders placed from Canada are shipped within 3-5 business days from the date the order is placed. Please verify your shipping address before you submit your order to ensure the quickest possible delivery. "3-Day", "2-Day" and "Next Day" shipping methods indicates the transit time after the order has been picked up by the shipping carrier and does not include the processing time at our fulfillment center. In these particular instances, shipping charges are based on the total weight of your order and you will only be charged one low delivery price.Ĭustom products or specialty items that are made to order may also require additional lead time for delivery depending on the manufacturer's production schedule and location. In other cases, some orders are sent from multiple locations and may require that we ship items from the same order in more than one box. Some orders are shipped direct from the manufacturer and may be delayed in their shipping process. Most orders are shipped within 1-2 business days from the date the order was placed.* Oversized items and items delivered by truck freight (Truck Freight Items Ship Free When You Pick Up In Store) *The following parts are excluded from Free Shipping unless otherwise stated:Īll tires, full suspension lift kits, oversized bumpers, tire carriers, body tubs, hard tops, cargo racks and drivetrain parts Parts without the "Qualifies for Free Shipping." messages do not qualify for Free Shipping With Free Shipping, your order will be delivered by Standard Ground only (Expedited Shipping does not qualify)įree Shipping is available to US. If your order of qualifying parts is identified with a message stating "Qualifies for Free Shipping." is $75 or more, you may qualify for Free Shipping.
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